1. Who We Are
Concierge369 operates the website concierge369.com and provides AI-powered guest communication services. When we refer to "we," "us," or "our" in this policy, we mean Concierge369 and its operators.
For questions about this Privacy Policy, contact us at hello@concierge369.com.
2. Data We Collect
Information you provide directly
- Contact information submitted via our inquiry form (name, email, company, country)
- Business information provided during onboarding
- Communication records via email or other channels
Information collected automatically
- Website usage data via cookies and analytics tools
- IP address and browser information for security purposes
- Pages visited and time spent on our website
Data processed on behalf of clients
When operating AI communication agents for our clients, we may process personal data of their guests and customers. In these cases, we act as a data processor on behalf of our client (the data controller).
3. How We Use Your Data
- To respond to your inquiries and provide our services
- To send service-related communications and updates
- To improve our platform and develop new features
- To comply with legal obligations
- To protect against fraud and ensure security
We do not sell your personal data to third parties. We do not use your data for advertising purposes.
4. Legal Basis for Processing (GDPR)
For users in the European Economic Area, we process personal data on the following legal bases:
- Contract performance — to fulfil our service agreements
- Legitimate interests — to improve our services and communicate with prospects
- Legal obligation — to comply with applicable laws
- Consent — where explicitly provided for marketing communications
5. Data Retention
We retain personal data for as long as necessary to provide our services and comply with legal obligations. Client data is retained for the duration of the contract plus 3 years. Inquiry data from non-clients is retained for up to 12 months.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to access — request a copy of your personal data
- Right to rectification — correct inaccurate data
- Right to erasure — request deletion of your data
- Right to data portability — receive your data in a portable format
- Right to object — object to certain processing activities
- Right to restrict processing — limit how we use your data
To exercise any of these rights, contact us at hello@concierge369.com.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data transmitted via our services is encrypted in transit.
8. International Transfers
As an international service provider, we may transfer data across borders. Where data is transferred outside the EEA, we ensure appropriate safeguards are in place in accordance with GDPR requirements.
9. Cookies
Our website uses cookies to improve user experience and analyse traffic. For detailed information, please see our Cookie Policy.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website. The date at the top of this page reflects the most recent update.